Refund policy

At Lemorza, we provide digital AI video generation services. Because our products are custom-made digital services, refunds are limited once work has started.

Refunds may be approved if:

• Your order has not been started yet
• We are unable to deliver your order
• You purchased the wrong service and contact us quickly
• There is a clear technical issue from our side

Refunds are not available if:

• The video has already been created and delivered
• You provided incorrect details, wrong links, or unclear instructions
• You changed your mind after the work started
• You approved the final result
• You used or downloaded the delivered video

We may offer revisions instead of a refund when possible. Refund requests must be sent with your order number and reason.

 

Refund Processing Time

Customers must submit refund requests by contacting our customer support and providing their order number, payment details, and the reason for the request.

We will review eligible refund requests within 2 to 3 business days. Once a refund has been approved, Lemorza will initiate the refund to the customer’s original payment method within 7 to 10 business days.

After the refund has been initiated, the customer’s bank, card issuer, payment provider, or financial institution may require additional time to credit the amount to the customer’s account. This additional processing time is outside Lemorza’s control.

Customers will receive confirmation by email or through the available support channel once their refund has been approved and initiated.