Refund policy

Refund Policy

At Lemorza, we provide digital AI video generation services. Because our products are custom-made digital services, refunds are limited once work has started.

Refunds may be approved if:

  • Your order has not been started yet
  • We are unable to deliver your order
  • You purchased the wrong service and contact us quickly
  • There is a clear technical issue from our side

Refunds are not available if:

  • The video has already been created and delivered
  • You provided incorrect details, wrong links, or unclear instructions
  • You changed your mind after the work started
  • You approved the final result
  • You used or downloaded the delivered video

We may offer revisions instead of a refund when possible. Refund requests must be sent with your order number and reason.