Refund policy

Refund Policy

At Lemorza, we provide digital AI video generation services. Because our products are custom-made digital services, refunds are limited once work has started.

Refunds may be approved if:

• Your order has not been started yet
• We are unable to deliver your order
• You purchased the wrong service and contact us quickly
• There is a clear technical issue from our side

Refunds are not available if:

• The video has already been created and delivered
• You provided incorrect details, wrong links, or unclear instructions
• You changed your mind after the work started
• You approved the final result
• You used or downloaded the delivered video

We may offer revisions instead of a refund when possible. Refund requests must be sent with your order number and reason.