Refund Policy

We want you to receive your Anime Shadow Lamp in good condition. If your product arrives damaged, defective, or incorrect, you may be eligible for a replacement or refund.

30-Day Money-Back Protection

You can contact us within 30 days of delivery if your product arrives damaged, defective, broken, or significantly different from what you ordered.

Eligible Refund Reasons

• The product arrived damaged or broken
• The lamp does not work on arrival
• You received the wrong lamp design
• The product arrived with a major defect

Proof Required

To request a refund or replacement, please send clear photos or videos of the issue along with your order number or payment confirmation.

Non-Refundable Cases

• Damage caused by misuse, dropping, water, or customer handling
• Minor color differences due to lighting or screen display
• Shadow sharpness differences caused by wall distance, room lighting, or placement
• Requests made after 30 days from delivery

Refund or Replacement

If your claim is approved, we may offer a replacement, store credit, or refund depending on the issue and order situation.

How to Request Help

Email us at hello@lemorza.com with your order details, issue description, and photos/videos.